FAQs

How long do they take to draw?

They currently take approximately 5 – 7 days to complete before you are sent a draft copy to approve. Once you have approved the artwork we usually send them out the same day or next day latest via Royal mail tracked postage which takes 1 – 2 days to arrive to you. If you order just the digital version the finished file will be emailed to you the same day.

Can you use more than one photo?

Yes. As we draw these from scratch we can use either a single photo or multiple photos to create the final picture for you.

What is the digital version?

The digital version is for our customers who wish to print their finished artwork themselves or use this as a screensaver, profile picture etc. The digital version will be emailed to you as a PNG file and will be 300 DPI making it suitable for printing very large yourself. If you need any other image formats, please get in touch with us after you have placed you order and we can arrange this for you.

My artwork is for a surprise gift, will the packaging be plain?

Yes. All of our artworks are sent packaged discreetly, so your loved ones will never know it’s a surprise gift.

Do you ship to my country?

Yes we can ship anywhere in the world or you can choose the digital version to print yourself.

How do I contact you before placing my order?

If you would like to talk to someone before placing your order, then please head over to our contact page where you will find all the details to reach out to us.

What payment options are available?

We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Apple Pay, Google Pay and PayPal.